Excellent Customer Service!!
We needed a total roof replacement due to hail damage. I initially called a different roofing company who I heard advertised on the radio, as I had no idea who to call. What a mistake! Their communication with me was poor. They confirmed we needed a new roof but my insurance company needed pictures for verification and this “other” company never called me back. Even after I followed up TWICE with them. No follow through at all.
Frustrated, I called Adam at Heartland Roofing after seeing their sign in the neighborhood. Sooooo glad I did! He not only returned my call promptly but he came to our house the SAME day and took all pictures my insurance company required. He also explained the entire insurance process and answered all of our questions throughout the process. He even returned my call once while he was on vacation!
He walked us through every step of the way, was very kind, professional, and easy to work with. He handled the communication with my insurance company which made things super easy for me!
We received EXCELLENT customer service from Adam and I would call him again without question! Our new roof looks great and so far we have had no issues.